Person Centered Thinking

November 2024

Online Workshop

A practical, interactive series to learn how to provide good support to people as they pursue their vision of a full life in the community. 

This remote version of the standard introductory workshop to Person-Centered Thinking (PCT) will be instructor-led and interactive, using Zoom videoconferencing. The course includes four (4) 3 1/2-hour modules to be held over a one-week period (with a 90-minute "Kick-Start" session before). 

Person-centered thinking skills as well as person-centered practices, are about supporting someone in having positive control over their life. The foundational skill of PCT is looking at what is important to and for that person from their perspective. This provides the opportunity for those of us who support others, to learn from them directly. This learning would include the ways in which one identifies themselves, what customs and traditions they value, and how they experience the world. Those are the keys to what is important to them. It is directly related to the quality of their life.  

Person Centered Thinking training is recommended for everyone involved in supporting people with intellectual/developmental disabilities, mental health needs, and others who use long term services and supports. Participants will develop skills in person-centered thinking through a series of remote discussions, applied stories, and guided exercises.

Alternative Payment Method: If you would prefer to be invoiced for registration we can make those arrangements. Send an email to [email protected] .


  • Describe the benefits of person-centered descriptions and one page descriptions.
  • Practice person centered thinking skills with a partner to create your own person-centered description and create a foundation for person-centered plans.
  • Apply person-centered thinking practices to make a positive difference in people's lives.

WHO SHOULD ATTEND? Intellectual/Developmental Disability professionals, Aging, Mental Health, Healthcare and others interested in the practical application of person-centered thinking skills.

REGISTRATION: Advanced registration is required. Class size is limited to 20 participants. Registration will close 1 week prior to event. 

INDIVIDUAL SEATS ONLY: The course is designed for individual participants only. Login attempts by groups will not be admitted.

CANCELLATION POLICY: Course registration fees will be refunded in full if cancellation is received by Firstperson Services at 802-777-9456 or [email protected] before 12:00 noon, seven working days prior to the first workshop session date. Cancellations received between three and seven working days prior to that session date are subject to a $25 cancellation fee. Registrants who do not attend a course or cancel less than three working days prior to the course date are liable for the entire course registration fee. Registration fees can be transferred by contacting Firstperson Services at [email protected].

CERTIFICATE: To receive a certificate of attendance, participants must attend all six online sessions of this Person-Centered Thinking workshop. This training meets the 12 hour requirement outlined by the Learning Community for Person Centered Practices. Continuing Education Units are not issued for this training.

To participate in this remote course you will want to make sure you have access to the following:

  • Computer with reliable internet
  • Webcam so you can see and be seen by others
  • Computer speaker and microphone (headset or earbuds are recommended)
  • Ability to access Zoom (videoconferencing app)

Online Workshop Schedule

Monday, November 4, 2024: 12:30 pm - 2:30 pm ESTKick Off - Getting Ready for Remote Learning & Core Concept of PCT

Overview of the Course, the Materials and How We Work Together; Introducing The Core Concept of Person Centered Thinking

Wednesday, November 6, 2024: 12:30 pm - 4:00 pm ESTModule 1 - Creating Change with Person Centered Approaches

Organizing Information to Keep the Person at the Center; Our Role in Creating Change; Remembering the Three Promises of Person-Centered Practice.

Friday, November 8, 2024: 12:30 pm - 4:00 pm ESTModule 2 - Promoting Positive Control

Why We Support Instead of Fix People; The Importance of Control Over Our Lives; Where Are We on a Service to Community Life Continuum?

Tuesday, November 12, 2024: 12:30 pm - 4:00 pm ESTModule 3 - Communication & Using Discovery Skills

Using a Communication Chart; How Rituals & Routines Communicate What is Important To Us as Individuals; Designing Person Centered Descriptions and Plans

Thursday, November 14, 2024: 12:30 pm - 4:00 pm ESTModule 4 - Person Centered Approaches and Reputations

Creating New Perspectives on Reputations; Negotiating by Viewing All Perspectives with a Working / Not Working Format. Management Strategies that Promote Person Centered Approaches in Supervising and Recruiting Staff; Charting Our Way Forward


Roy Gerstenberger Principal, Firstperson Services

As a leader in the field of developmental services I have dedicated my professional life to advancing the management and policy excellence in systems that support whole communities. My goal is to foster effective collaborations between all stakeholders that hold a shared vision of inclusion and to add value to the vital work of direct support staff, partners and friends of people who experience disability. I have learned that the core elements of a successful human service venture is to begin with a person-centered design, a focus on discovering and appreciating the gifts that exist in all people and a curiosity in discovering the capacities of our communities to support all of its members. Over the past 35 years my work has included direct care in institutional environments of the late 1970’s, management of community residences in the early years of community service development, and roles in case coordination and program development. My greatest teachers have been people who experience disabilities, their families and the early pioneers of the principles of community inclusion. My work has also been informed by the training that I experienced through the participation in The Learning Community for Person Centered Practices, the summer institute at the Gamaliel Foundation for community organizing, the Executive Education program at the Harvard Business School and the Vermont Medicaid Academie.

Cathy Kluttz-Hile Principal, Kluttz Health Care Consulting, P.C.

Cathy Kluttz-Hile has worked with people with intellectual and developmental disabilities for more than forty years. She provides staff training at a state-run developmental center, and she worked with the Division of Public Health as a nurse consultant and program manager in programs for people with special health care needs and the NC Infant-Toddler Program. She also worked with Relias to create our clinical assessment for nurses working in the IDD field. Cathy is a member of the national Developmental Disabilities Nursing Association, where she holds a national certification in Developmental Disabilities Nursing.

  • 18 Hours of Online Workshop, Workbook, Activity Material and Certificate of Completion

  • Discount for purchase of three registrations for full 18 hour online workshop. Each have individual admission from separate workstations, Workbook, Activity Materials and Certificates of Completion. Please enter each registrant's name and separate email below.

  • Discount for purchase of six registrations for full 18 hour online workshop. Each have individual admission from separate workstations, Workbook, Activity Materials and Certificates of Completion. Please enter each registrant's name and email below.


Billing Information

  • Visa
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  • American Express
  • Discover
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